SUPPORT PORTAL

Log support, search our knowledge base and view current open requests.

Go to Support Portal

How to register as a new user

Creating a Supportal Account

Please try the support portal first but we do have email and phone support if required.

EMAIL SUPPORT

Send us a support email to servicedesk@radfords.global

PHONE SUPPORT

Please try the support portal first but we do have phone support if required.

Call us on +64 7 579 1106


In the heat of high-intensity seasons, we offer a 24/7 phone service and escalation to our Senior team is always possible in cases of emergency.

Remote Support

We use Teamviewer for remote support.

Please ensure you have the latest version installed and your code ready before contacting us. 

Download Teamviewer (PC)  Download Teamviewer (MAC)

PIITSA MASTER DATA ONLINE

We host and support the common masterdata supplier for the New Zealand Pipfruit Industry.

All our newer product updates are delivered automatically to each site via the Radfords Updater allowing you to schedule install times and monitor if updates have been applied to all computers. If you are having problems with the Radfords Updater or any of the updates below, just contact us and we’ll give you a hand.

 

If you require help please use the following:

Radfords MasterData Online Support: masterdataonline@radfords.co.nz

NZ Apples & Pears - Varieties & New Pack Types: Christine McRae: christine.mcrae@pipfruitnz.co.nz

T&G Global MasterData Support: MasterData2@tandg.global