Log support, search our knowledge base and view current open requests.

Go to Support Portal

EMAIL Support

Send us a support email to <productname> (i.e.

Or click one of the links below: 

FP Apples / Multi / FreshShift / FreshSales

Kiwi Fruit and Avocado Support

FreshCool / Grownote / FreshInsights / Caboodle / Payments / FreshIntent Support


Call us on +64 7 579 1106

In the heat of high-intensity seasons, we offer a 24/7 phone service and our Business Relationship Manager is always contactable in cases of extreme disruption.

Remote Support

We use Teamviewer for remote support.

Please ensure you have the latest version installed and your code ready before contacting us. 

Download Teamviewer (PC)  Download Teamviewer (MAC)


We host and support the common masterdata supplier for the New Zealand Pipfruit Industry.

All our newer product updates are delivered automatically to each site via the Radfords Updater allowing you to schedule install times and monitor if updates have been applied to all computers. If you are having problems with the Radfords Updater or any of the updates below, just contact us and we’ll give you a hand.


If you require help please use the following:

Radfords MasterData Online Support:

NZ Apples & Pears - Varieties & New Pack Types: Christine McRae:

T&G Global MasterData Support: