Support Portal

Always here when you need us, with exceptional service & support.

From our first chat at your farm, packhouse, video chat or email, you’ll find the Radfords team to be open, engaged and refreshingly straight-forward – it’s a Kiwi/New Zealand thing!

We are based in NZ’s fruit-growing heartland, but we may as well be just down the road from your place. Distance isn’t an issue, and technology is our friend. We work with you to make sure everything is working for you, to deliver exceptional service & support – 24/7.

Live Support Portal & Service Desk

Support portal

Jump in here to log support, live chat, search our knowledge base, and view open service requests. The Support Portal is how we manage and monitor support 24/7 and escalation to our Senior team is always possible in cases of emergency.

The Support Portal is monitored 24/7, but feel free to get in touch via email or phone.



We use Teamviewer for remote support.

Please ensure you have the latest version installed and your code ready before contacting us.


Mac PC